Patient Reviews

Manchester Eye Care recently hired independent market research firm Big Time Feedback, LLC to administer a patient satisfaction survey. The survey asked several questions about their experience at Manchester Eye Care and with Dr. Secoy. The results of the survey are below.

• How would you rate your overall experience with your visit to this eye care professional? (1 = very poor, 10 = excellent)  The average response was 9.5.

• How easy was it to schedule an appointment with this eye doctor?  (Extremely easy, Moderately Easy, Not at all easy.)  The response given most often was Extremely easy.

• Relative to your appointment time, please enter how many minutes (approximately) you had to wait to see the eye doctor.  The average wait time was 5.8 minutes.

• How friendly was this eye doctor’s office staff?  (Extremely friendly, Very friendly, Moderately friendly, Slightly friendly, Not at all friendly.)  The response given most often was Extremely friendly.

• How knowledgeable was this eye doctor’s office staff?  (Extremely knowledgeable, Very knowledgeable, Moderately knowledgeable, Slightly knowledgeable, Not at all knowledgeable.)  The response given most often was Extremely knowledgeable.

• What is the degree of trust you have in this eye doctor?  (A great deal, A moderate amount, A little, None at all.)  The unanimous response was A great deal.

• How well did this eye doctor listen to you?  (Extremely well, Very well, Moderately well, Slightly well, Not at all well.)  The response given most often was Extremely well.

• How would you rate the thoroughness of your examination?  (Extremely thorough, Very thorough, Moderately thorough, Slightly thorough, Not at all thorough.)  The response given most often was Extremely thorough.

• How likely are you to recommend this eye doctor to family or friends?  (Extremely likely, Very likely, Moderately likely, Slightly likely, Not at all likely.)  The response given most often was Extremely likely.

• How would you rate your level of satisfaction with respect to the selection of eyeglass frames on display? (Satisfied, Neither satisfied nor dissatisfied, Dissatisfied.)  The response given most often was Satisfied.

• How would you rate your level of satisfaction with respect to the price of the eyeglasses?  (Satisfied, Neither satisfied nor dissatisfied, Dissatisfied.)  The response given most often was Satisfied.

• How would you rate your level of satisfaction with respect to the price of contact lenses?  (Satisfied, Neither satisfied nor dissatisfied, Dissatisfied.)  The response given most often was Satisfied.